Terms & Conditions

Welcome to Simel Hair! We're delighted to offer you exceptional hair services and treatments. By booking an appointment or using our website, you agree to the following friendly terms, designed to ensure a smooth and enjoyable experience for everyone.

Appointments and Cancellations: We understand that life happens! If you need to reschedule or cancel your appointment, please give us at least 24 hours' notice. This allows us to offer the slot to another client. Late cancellations or no-shows may incur a charge, as our stylists' time is valuable.

Consultations: We believe in personalised care. All new colour clients or those considering a significant change require a consultation and patch test at least 48 hours before their appointment. This ensures your safety and helps us achieve your desired look perfectly.

Pricing: Our prices reflect the expertise and quality of the products we use. A detailed price list is available upon request and during your consultation. We'll always be transparent about costs before we begin any service.

Your Satisfaction: Your happiness is our priority. If you're not entirely satisfied with your service, please let us know within 7 days of your appointment. We'll do our best to resolve any concerns promptly and professionally.

Personal Belongings: While we take every care, personal belongings are brought into the salon at your own risk. We recommend keeping valuables with you.

Privacy: We respect your privacy. Any personal information you provide will be handled in accordance with UK data protection laws and used solely for managing your appointments and improving our services. We will never share your details with third parties without your consent.

Contact Us: For any questions or concerns, please reach out to us at +44 77 1445 5725 or visit us at our Borehamwood, UK, location. We're always here to help!

Thank you for choosing Simel Hair. We look forward to welcoming you!